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ORDERS
and SHIPPING: Q & A
Q: How
soon will my order be processed?
A:
Your order will be processed in order
received. Most orders are processed
within 24 to 48 hours or even less.
Q: How
soon will my order be shipped?
A:
That will depend on availability. If all
items are in stock your order will normally
be shipped within 24 hours. If we do not have
all items in stock the order will be sent to
our warehouse the next day to process.
If the order can not be completed from
our warehouse then it will be sent to one of
our distributors for shipping.
Q: How
will my order be packaged?
A: The
packaging and shipping will be very discreet.
We only use
Abbreviated names on return address. The
shipping invoice from His & Hers will be
included inside the package.
Q: What
about out of stock items.
A: If an
item in your order is out of stock and can not
be shipped with the rest of your order then
that item will be canceled and you will not be
charged for that item. You may re-order the
item within a few days. Most out of stock
items are restocked within one to two weeks.
You may check with us at anytime to see if an
item is in stock. You can give us a call
or email us and we will gladly check our
database to see if an item is in stock.
Q: What
about security? Is my credit card information
secure.
A: Yes,
your credit card information is secure. We use
ASPEncrypt for sensitive information
encryption.
Q: What about my
personal information? Is it shared with anyone?
A: No, we do not sell, trade or share your personal
information with anyone. We do need your correct email
address for verification and to contact you if there is
any question about your order. So please provide correct
email and credit card information when ordering.
Q: What about return on
defective or unwanted products?
A: The customer is responsible
for all return shipping fees. We pay outgoing shipping only.
Please contact us via email at sales@adulttoyweb.com to
obtain a RMA# prior to return. Please include your order
number and product name and item number along with your
name in the email. Any product shipped to us without a RMA#
will be returned to the customer at the customers expense.
Q:
What if I change my mind about an order after
the order is already been placed.
A:
If we receive notification via phone or email
in time to stop the order, you will not be
charged. If however the order has
already gone to the warehouse or has been
shipped, you must refuse delivery of the
shipment. In this case you will be
charged for the shipping plus a 15% restocking
fee.
Q:
How will the charges show up on my credit card
billing statement.
A:
The billing statement will reflect the charges
from Jedko Inc.
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